Returns Policy
At Opie Oils, we always want you to be satisfied with your order and pride ourselves on our customer service.
If you wish to return goods, please note our returns policy and follow the directions below.
Cancellation and returns
This cancellation policy does not affect your rights when we are at fault, e.g. if goods are faulty or mis-described.
You can cancel your contract before delivery, and up to 7 working days after delivery though distance selling regulations. To do this please email, write or phone us. We will refund your money, including the original postage charges, within 30 days.
If you cancel, you must return the goods to us at your own expense. You are responsible for the risk of loss or damage when returning items, so you should take out appropriate insurance cover to meet their values.
Faulty Goods
If there is a problem with the goods please contact us to discuss the matter further.
If the goods are found to be faulty within a reasonable time after delivery, you may reject them and claim a full refund.
If a fault is found later on or if you delay in making a complaint you will still be entitled to a replacement. If a replacement is not available, you may be able to claim part or full refund of your money.
Liability
It is the buyer’s responsibility to ensure that the goods are the correct fitment or application. We cannot accept responsibility for additional charges or consequential loss incurred if a product does not fit or does not give the desired results. Our liability is limited to the price paid for the goods only.
Making a Return
1. We are happy to accept returned goods in the following circumstances:
a. When we have sent incorrect goods (i.e. not what you ordered as shown on your order confirmation)
b. When the goods are faulty or can be shown to be faulty within 6 months of purchase
c. When the goods supplied do not fit your vehicle and we provided incorrect guidance to you as to which product/s were suitable either through use of tools on our web site or via e-mail / other electronic messaging medium.
d. In any circumstance within 7 days of you receiving the goods. This is your right to cancel under the Consumer Protection (Distance Selling) Regulations 2000
2. In any of the above circumstances, we will refund the cost of all monies paid, including the cost of the postage you paid for us to deliver the goods to you.
3. We will additionally refund the cost of return postage to us in circumstances a, b and c above.
4. However, if you are cancelling your contract with us under the Consumer Protection (Distance Selling) Regulations, you will need to return the goods to us at your expense.
5. In all circumstances, we recommend that you obtain proof of delivery. If the goods are of a value exceeding 100 x the cost of a 1st class Royal Mail letter stamp, you should obtain insurance against loss.
Please note, failure to follow the returns procedure may cause delay in your return, exchange or refund.
6. Please complete the returns form below and enclose a printed copy of the form with your return
7. Please return any goods with their original packaging to:
Returns Section,
Opie Oils,
The Fuel Depot,
Cardrew Industrial Estate,
REDRUTH,
TR15 1SS
