Opie Oils Terms and Conditions of Buying Online

Email: sales@opieoils.co.uk

Tel: +44 1209 215164
Fax: +44 1209 314019

Returns Address

Returns Section,
Opie Oils,
The Fuel Depot,
Cardrew Industrial Estate,
Redruth,
TR15 1SS

Please see our full returns policy and procedures before returning goods

VAT Number: 434 3287 56

• When you place an order with us, you are making an offer to buy goods. We will send you an e-mail confirmation that we have received your order. The completion of the contract between us (Opie Oils) and you (the customer) is at the moment of order dispatch.
• In the unlikely event of a mistake with product /order pricing or items being out of stock, we reserve the right to contact and revise / cancel the potential order contract between Opie Oils and the customer. In circumstances of contract cancellation, your credit /debit card will be refunded in full.

Pricing

• All prices are shown in £ sterling. VAT inclusive and exclusive prices are both shown.
• All offers are subject to availability and while stocks last.
• Payment via PayPal is available on payment of a 2.5% surcharge in order to cover additional PayPal charges. If you wish to pay by PayPal, please contact us as we only accept PayPal payments by request.
• EU customers outside the UK with an EU VAT number may apply for a refund of VAT paid by faxing a copy of their VAT registration document to +44 1209 215164 in advance.
• All prices published are for online or telesales ordering. We are under no obligation to honour price differences between online and over the counter purchases.

Validation

All credit and charge card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.

• In the interests of preventing fraudulent use of credit or debit cards, Opie Oils will validate the names, addresses and other information supplied during the order process against commercially available records (e.g Electoral Roll data). A third party may also be instructed to complete these checks

Delivery

• If the goods are lost or damaged in transit, please let us know promptly, so we can make a claim against the courier. We will endeavour to resolve the problem quickly and efficiently on a claim to claim basis.
• Risk in the goods will pass to you on delivery
• All courier deliveries must be signed for unless separate instructions have been made at the time of order
• If you are not in to accept your order, a card will be left. Redelivery will be attempted only once. Any further re-delivery of your goods shall be charged at the original carriage fee plus a return charge which will be taken from the same credit or debit card used to place the order.
• We do not deliver to BFPO (British Forces Posted Overseas) addresses.