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| Terms and Conditions |
Opie Oils Terms and Conditions of Buying Online
These are Opie Oils Online Store Terms and Conditions of sale to which all online purchases are subject. We reserve the right to change these terms and conditions at any time, without notice. Any changes will take effect when posted on this website. By using this website you agree to be bound by these Terms and Conditions.
1. The ContractAcceptance of your order and the completion of the contract between us (Opie Oils) and you, (the customer), will take place when the goods have been paid for by you and despatched by us. Any email, order confirmation or other electronic acknowledgement by us of receipt of an order does not constitute legal acceptance by Opie Oils of your order. In the event that there are any errors regarding price or description, we reserve the right to notify you as soon as possible and give you the options to proceed with this revised order at the correct price/description, or to cancel the order. In these circumstances, upon cancellation, your credit/debit card will be refunded in full.
1b. Price InformationThe prices shown are only applicable to purchases made via the Opie Oils website. On occasions, the prices payable and promotions offered via the Opie Oils website may differ from those prices and promotions offered at the same time in Opie Oils stores. We are under no obligation to honour any in-store price or promotion that differs from those online. Similarly, Opie Oils stores are under no obligation to honour any online price or promotion that differs from the in-store price.
Special Offers and promotions advertised in the press or other media may be excluded unless specifically advertised as available online.
All offers are subject to availability and while stocks last.
All prices are shown in £ sterling and include VAT where appropriate. We regret we are not able to offer VAT exclusive pricing for deliveries to the Channel Islands.
If an administrative error has resulted in an incorrect price being displayed, we reserve the right to correct that price and notify you accordingly. In these circumstances, it will be deemed that a contract has not been entered into and you will not be bound to continue with your purchase. You will be asked to email us to confirm that you wish to proceed at the correct price, however, should you choose not to do so, your monies will be refunded to your credit/debit card in full. The repayment of such monies paid to us will be the extent of our liability to you in the event of pricing errors.
Opie Oils VAT number is 434 3287 56
2. PaymentWe accept payment by most major credit or debit cards.
Please ensure that the expiry date of your credit/debit card is after the anticipated dispatch date of your order. Payment will be debited from your account just before the dispatch of your goods, and if your payment card has expired, we will be unable to take payment and fulfill your order.
We regret that we are unable to accept payment by cheque, cash, Opie Oils Gift Vouchers, High Street Vouchers, Purchase Orders or any other form of payment other than credit or debit cards.
3. Validation ChecksAll credit and charge card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.
In addition, in the interests of preventing fraudulent use of credit, debit and charge cards, Opie Oils will validate the names, addresses and other information supplied during the order process against commercially available records (e.g Electoral Roll data). A third party may also be instructed to complete these checks. We may need to contact you by letter, telephone or email to verify details before we are able to process and dispatch your order or we may be unable to accept your order. These measures are taken as extra protection for you, to ensure your online shopping experience with us is as safe and secure as possible.
4. LiabilityThe majority of card issuers cover all the charges that may result from unauthorised use of your credit card or debit cards, but some may limit your liability to £50. If you believe your credit or debit card has been subject to unauthorised use you should contact your card issuer without delay.
5. Delivery of GoodsWe deliver to UK addresses and the following non-UK addresses: Andorra, Austria, Balearic Islands, Belgium, Cyprus, Czech Republic, Denmark, Estonia, France, Finland, Germany, Greece, Hungary, Italy, Latvia, Liechtenstein, Lithuania, Luxemborg, Malta, Netherlands, Norway, Poland, Portugal, Republic of Ireland, San Marino, Spain, Sweden, Switzerland, Turkey and the Vatican City. The charge for delivery will be shown clearly during the checkout process.
Goods can be delivered either to your home address, to an alternative address or to your work.
Your order will be delivered either by Royal Mail, Royal Mail Recorded Delivery or by courier. A signature is required for all Royal Mail Recorded Delivery and courier deliveries.
If your order contains more than one product the individual products may, on occasions, be sent on multiple dispatches at no extra charge.
6a. Delivery ChargesIf a product is available to purchase online, post and packaging will be charged in addition to the item prices shown.
We make every effort to keep our delivery charges as low as possible. The delivery charge depends on the size and weight of the product ordered. You only pay one delivery charge irrespective of the number of products ordered.
When you add products to your shopping basket the appropriate charge will be added automatically. All delivery charges will be shown clearly throughout the checkout process.
6b. Delivery TimesDelivery times are calculated in working days - i.e. Monday to Friday inclusive (working days do not include weekends or National Bank Holidays). In case of Bank Holidays please allow an extra 2 working days.
From the receipt of your order we will endeavor to deliver your chosen items to you within 7 working days providing the goods are in stock, unless a longer or shorter delivery time is shown on the product information page. We reserve the right to alter or amend delivery times in exceptional circumstances.
Deliveries to non-Mainland UK or remote locations and Direct Delivery items (products delivered directly from the manufacturer, not shipped by Opie Oils) may take longer.
Risk in the goods will pass to you on delivery.
Goods delivered by courier should arrive between 9am and 5pm, Monday to Friday. All courier deliveries must be signed for. If you are out when the courier arrives the courier will leave a card with the contact number for you to call to arrange a suitable time for redelivery or for you to collect the goods from the local depot. The courier will make two attempts to deliver your goods to you before returning to Sender, any goods returned to Sender will incur a return fee which will deducted from any monies refunded. Re-delivery of your goods shall be charged at the original carriage fee plus a return charge which will be taken from the same credit or debit card used to place the order.
IMPORTANT
We do everything we can to meet the delivery time specified in this section, however occasionally delivery times may be affected by factors beyond our control and cannot be guaranteed. We will inform you if we become aware of an unexpected delay.
Re-delivery of a product may, in rare circumstances, be charged at the
original carriage fee using the same credit or debit card used to place
the order.
8. Restrictions on Ordering and DeliveryAll goods are subject to availability. Where a person attempts to buy goods where minimum age limits apply, the contract will be deemed void where the individual is below the required age limit.
9. Complaints and QueriesIf you are not happy with any aspect of our online service, discover a fault with our website, or if you have any queries or comments relating to an order placed online, please either e-mail us at sales@opieoils.co.uk, telephone us on 01209 215164, or write to Opie Oils – The Fuel Depot, Cardrew Industrial Estate, Redruth, Cornwall, TR15 1SS, and we will do everything we can to help you.
Your access to the Opie Oils website may occasionally be restricted to allow for the introduction of new products or features, site development, maintenance or repairs. We will attempt to restore the service as soon as we reasonably can.
10. Faulty GoodsWe always try to make our listings 100% accurate but if goods are supplied incorrectly or are faulty then please do not hesitate to contact us on sales@opieoils.co.uk or by phone on 01209 215164 to discuss a return or replacement.
Returns can only be accepted once authorised and in unused/unopened condition, complete with the original packaging and with our original invoice.
It is the buyer’s responsibility to ensure that the goods are the correct fitment or application. We cannot accept responsibility for additional charges incurred if a product does not fit or does not give the desired results; our liability is limited to the price paid for the goods only.
11. Colours, Specifications, Weights & SizesRepresentations of product images on the Opie Oils website should be considered as a guide to the delivered product.
We reserve the right to alter any product specifications without prior notice.
12. Safe Shopping GuaranteeWe have used every effort to ensure that shopping on the Internet with Opie Oils is as safe as purchasing by card in a regular Opie Oils store. Our secure server software encrypts all of your personal information sent over the Internet. In processing your order, your information may have to be sent over the Internet more than once. At no point is your order information sent in this way without encryption.
Although we endeavour to take all reasonable steps to protect your personal information, we cannot guarantee the complete security of any data you disclose online. You accept the inherent security risks of providing personal information and dealing online over the Internet and Opie Oils cannot be held responsible for any breach of security unless it is due to our negligence.
1. Unless otherwise specified, the materials on this website are directed solely at those who access this website from the United Kingdom. Opie Oils Limited ("Opie Oils") makes no representation that any product referred to in the materials on this website are appropriate for use, or available, in other locations. Those who choose to access this website from other locations are responsible for compliance with local laws if and to the extent local laws are applicable.
2. Opie Oils has taken every care in the preparation of the content of this website. To the extent permitted by applicable law, Opie Oils disclaims all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website. Opie Oils shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this website.
3. Due to the nature of communications over the internet and the inherent risks of the transfer of data over the internet, Opie Oils shall have no liability whatsoever for any damages or losses resulting from viruses, worms, trojan horses or other malicious code or the corruption or loss of data or any damage to software or hardware. Due to the changing nature of the information contained in this website Opie Oils shall have no liability whatsoever for any damages or losses arising directly or indirectly as a result of any of the information accessible via the site not being accurate, complete or up to date. Whilst Opie Oils will use all reasonable endeavours to minimise any amount of downtime on the site, due to the fact that Opie Oils does not have direct control over the servers used to hold data or information on the site and due to the intrinsic nature of websites, Opie Oils shall have no liability whatsoever for any damages or losses arising directly or indirectly as a result of you being able to access the site.
4. Certain (hypertext) links in this website will lead to websites which are not under the control of Opie Oils. When you activate any of these you will leave Opie Oils’ website and Opie Oils has no control over and will accept no responsibility or liability for the material on any website which is not under the control of Opie Oils.
5. These exclusions of liability shall not apply to any damages arising from death or personal injury caused by the negligence of Opie Oils or any of its employees or agents.
6. External links to any page on any Opie Oils website are only permitted if authorised by Opie Oils. Applications to link to a Opie Oils website should be made to the Website Manager at the following email address: sales@opieoils.co.uk
These disclaimers and exclusions shall be governed by and construed in accordance with English Law. If any provision of these disclaimers and exclusions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions. All brand names, product and service names and titles and copyrights used in this site are trademarks, trade names, service marks or copyrights of their respective holders. No permission is given by Opie Oils for their use by any person other than such holders and such use may constitute an infringement of the holders’ rights.
Registered Office Address:Opie Oils - The Fuel Depot
Cardrew Industrial Estate
Redruth
Cornwall
TR15 1SS
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