Customer Services > Terms and Conditions

Opie Oils Terms and Conditions of Buying Online

These are Opie Oils Online Store Terms and Conditions of sale to which all online purchases are subject. We reserve the right to change these terms and conditions at any time, without notice. Any changes will take effect when posted on this website. By using this website you agree to be bound by these Terms and Conditions.

1. The Contract

Acceptance of your order and the completion of the contract between us (Opie Oils) and you, (the customer), will take place when the goods have been paid for by you and despatched by us. Any email, order confirmation or other electronic acknowledgement by us of receipt of an order does not constitute legal acceptance by Opie Oils of your order. In the event that there are any errors regarding price or description, we reserve the right to notify you as soon as possible and give you the options to proceed with this revised order at the correct price/description, or to cancel the order. In these circumstances, upon cancellation, your credit/debit card will be refunded in full.

1b. Price Information

The prices shown are only applicable to purchases made via the Opie Oils website. On occasions, the prices payable and promotions offered via the Opie Oils website may differ from those prices and promotions offered at the same time in Opie Oils over-the-counter sales. We are under no obligation to honour any in-store price or promotion that differs from those online. Similarly, Opie Oils stores are under no obligation to honour any online price or promotion that differs from the in-store price.

Special Offers and promotions advertised in the press or other media may be excluded unless specifically advertised as available online.

All offers are subject to availability and while stocks last.

All prices are shown in £ sterling and include VAT at the prevailing rate where appropriate. EU customers outside the UK with an EU VAT number may apply for a refund of VAT paid by faxing a copy of their VAT registration document to +44 1209 215164 .
VAT is not charged on orders to the Channel Islands or outside the EU.

If an administrative error has resulted in an incorrect price being displayed, we reserve the right to correct that price and notify you accordingly. In these circumstances, it will be deemed that a contract has not been entered into and you will not be bound to continue with your purchase. You will be asked to email us to confirm that you wish to proceed at the correct price, however, should you choose not to do so, your monies will be refunded to your credit/debit card in full. The repayment of such monies paid to us will be the extent of our liability to you in the event of pricing errors.

Opie Oils VAT number is 434 3287 56

2. Payment

We accept payment by most major credit or debit cards and via PayPal.

Please ensure that the expiry date of your credit/debit card is after the anticipated dispatch date of your order. Payment will be debited from your account just before the dispatch of your goods, and if your payment card has expired, we will be unable to take payment and fulfill your order.

We regret that we are unable to accept payment by cheque, cash, gift vouchers, High Street Vouchers, Purchase Orders or any other form of payment other than credit or debit cards.

3. Validation Checks

All credit and charge card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.

In addition, in the interests of preventing fraudulent use of credit, debit and charge cards, Opie Oils will validate the names, addresses and other information supplied during the order process against commercially available records (e.g Electoral Roll data). A third party may also be instructed to complete these checks. We may need to contact you by letter, telephone or email to verify details before we are able to process and dispatch your order or we may be unable to accept your order. These measures are taken as extra protection for you, to ensure your online shopping experience with us is as safe and secure as possible.

4. Liability

The majority of card issuers cover all the charges that may result from unauthorised use of your credit card or debit cards, but some may limit your liability to £50. If you believe your credit or debit card has been subject to unauthorised use you should contact your card issuer without delay.

5. Delivery of Goods

We deliver to UK addresses and the following non-UK addresses: Andorra, Austria, Belgium, Czech Republic, Denmark, Estonia, France, Finland, Germany, Greece, Hungary, Italy, Latvia, Liechtenstein, Lithuania, Luxemborg, Malta, Netherlands, Norway, Poland, Portugal, Republic of Ireland, San Marino, Spain, Sweden, Switzerland, Turkey and the Vatican City. The charge for delivery will be shown clearly during the checkout process.

Goods can be delivered either to your home address, to an alternative address or to your work.

Your order will be delivered either by Royal Mail, Royal Mail Recorded Delivery or by courier. A signature is required for all Royal Mail Recorded Delivery and courier deliveries.

If your order contains more than one product the individual products may, on occasions, be sent on multiple dispatches at no extra charge.

6a. Delivery Charges

If a product is available to purchase online, post and packaging will be charged in addition to the item prices shown.

We make every effort to keep our delivery charges as low as possible. The delivery charge depends on the size and weight of the product ordered. You only pay one delivery charge irrespective of the number of products ordered.

When you add products to your shopping basket the appropriate charge will be added automatically. All delivery charges will be shown clearly throughout the checkout process.

6b. Delivery Times

Delivery times are calculated in working days - i.e. Monday to Friday inclusive (working days do not include weekends or National Bank Holidays). In case of Bank Holidays please allow an extra 2 working days.

From the receipt of your order we will endeavor to deliver your chosen items to you within 7 working days providing the goods are in stock, unless a longer or shorter delivery time is shown on the product information page. We reserve the right to alter or amend delivery times in exceptional circumstances.

Deliveries to non-Mainland UK or remote locations and Direct Delivery items (products delivered directly from the manufacturer, not shipped by Opie Oils) may take longer.

Risk in the goods will pass to you on delivery.

Goods delivered by courier should arrive between 9am and 5pm, Monday to Friday. All courier deliveries must be signed for. If you are out when the courier arrives the courier will leave a card with the contact number for you to call to arrange a suitable time for redelivery or for you to collect the goods from the local depot. The courier will make two attempts to deliver your goods to you before returning to Sender, any goods returned to Sender will incur a return fee which will deducted from any monies refunded. Re-delivery of your goods shall be charged at the original carriage fee plus a return charge which will be taken from the same credit or debit card used to place the order.