Privacy

• We respect your personal data and take its security very seriously.
• We hold the personally identifiable data we need for the purpose for which we obtained it.
• We delete your data when it has reached the end of its retention period.
• You have privacy rights.
• We are happy to answer your questions. Our contact details can be found below.
• All Opie Oils staff members receive GDPR awareness training.
  

This Fair Processing Notice explains how we will use your personal data when you use our website.

Our address is The Fuel Depot, Cardrew Industrial Estate, Cardrew Way, Redruth, Cornwall, TR15 1SS

Phone: +44 (0) 1209 215 164

Email: sales@opieoils.co.uk

When you use our website, we will collect the following personal data about you:

• name, email, phone number and your enquiry via our ‘Contact Us Form’
• IP Address / MAC address when you use the website
• your email address when you sign up to our newsletter and your name if you choose to provide this information
• your name, email address and home address when you register to be a member or have an account with us
• your name, email address, billing address, delivery address, phone number and delivery address contact phone number when you place an order with us
  
• your vehicle details, if you choose to provide this information on our web site

We need your name and contact details in order to answer your enquiry and we process this data with your consent. We will hold your personal data that we collected to answer your enquiry for six weeks after answering you in case you have additional queries.

We need your IP address and MAC address for security reasons. This is a legitimate activity for a business. We hold this data for 120 days.

We will use your email address to send you our newsletter when you consent for us to do so. You have the right to unsubscribe to marketing at any time. If you do choose to unsubscribe, we will keep your name and email address on a suppression list so that we don’t email you again by accident. We will hold this data for five years. Keeping a suppression list is a legitimate activity for a business.

When you make a purchase through the web site:

• We will use your name, email address and delivery address to send you products when you make a purchase through the website in order to perform the contract that is created between us when your make a purchase.
• We will use your name and billing address to authorise card payments and receive payment for your purchase.
• We will share your delivery address contact telephone number with the courier delivering your order. This may be used to clarify delivery instructions, for help locating the delivery address or to arrange access.
  
• If you consent to marketing, we will use your email address to send you marketing communications. You have the right to unsubscribe from marketing at any time. If you do choose to unsubscribe, we will keep your name and email address on a suppression list so that we don't email you again by accident. We will hold this data for five years. Keeping a suppression list is a legitimate activity for a business.

We will use your vehicle details for the purposes of recommending appropriate products to you via our web site and, if you consent to marketing, via marketing communications.

We can still send you marketing communications if you make a purchase through our legitimate business interests, provided these communications only relate to our own similar products and services; this is call a ‘soft opt-in’. You have the right to unsubscribe from these communications at any time. If you do choose to unsubscribe, we will keep your name and email address on a suppression list so that we don’t email you again by accident. We will hold this data for five years. Keeping a suppression list is a legitimate activity for a business.

We hold details of your previous orders for 6 years after your most recent order with us.

We do not use telephone numbers for marketing or for any purpose other than fulfilling your orders or responding to queries or correspondence you send to us.

We share personal data with trusted third-party partners:

• delivery couriers
• payment services providers (used to authorise online payments and for fraud checks)
• email, instant messaging and marketing service providers, who help us manage our electronic communications and personalised marketing offers
• suppliers, in instances where delivery of an order is made directly from a supplier to you
• data analytics platforms
  

In all cases, the data shared is only that needed to provide that service and as specified in our contract with them.

Delivery Couriers

We may use one of a number of different couriers depending on the weight, destination and service of an order. Currently this may be any of: FedEx, Royal Mail, UPS and DPD.

Payment Service Providers

We authorise card payments using JudoPay and PayPal. In both cases, your card details are entered directly onto the payment platform and is not seen by Opie Oils. JudoPay and PayPal are Payment Card Industry Data Security Standard (PCI DSS) compliant card processors.

Email, Instant Messaging and Marketing Service Providers

Email

If you email us, your email will be held on a secure Microsoft email server hosted within the EU.

To send transactional emails we use the services of SocketLabs. The transactional emails we send (such as invoices and order acknowledgements) are sent via their infrastructure, but the content of the emails is not stored on SocketLabs servers.

Ometria

To send marketing emails, newsletters and to make personalised offers via email, we use the services of Ometria.

In order to provide relevant, personalised offers we will share your name, email address and any shopping history you may have with us. If you have provided us with your car registration, we may use the car make and / or model to make decisions about products that may be of interest; this information may be shared too.

We only make email offers if you have given us permission to do so. You may withdraw this consent at any time using the link in each email that we send, or by contacting us. In addition, you may request that we anonymise any historic data.

Yieldify

We personalise content on our web site using the services of Yieldify so that we can provide content which is relevant to you. Please see the Yieldify Data Collection Policy for full details of the data collected and the purposes for which it is collected.

Even though we do not use the collected data to identify the visitors of our website, Yieldify gives you the possibility to opt-out from the collection of this anonymous data of any websites that use Yieldify through their Opt-Out Tool.

By using this tool, a third-party cookie will be added to your browser so that you will no longer see Yieldify campaigns or have data collected by Yieldify. To use this tool, just click this link and you should see an "OK" success message. Please note that some web browsers (including Safari) block 3rd party cookies by default and therefore the opt-out will not work.

In addition, Yieldify honour the Chrome and Firefox Do Not Track functionality. As a result, if you turn on the Do Not Track feature for those browsers, you will also not see Yieldify campaigns or have data collected by Yieldify. Click here to learn how to enable Do Not Track for Chrome and here for Firefox.

Crisp

Our website chat feature is provided by Crisp - please see the Crisp GDPR / data privacy policy for full details. Historic chat conversations are retained on Crisp. It is a legitimate business interest to record the details of conversations between customers and our customer service team, so that we have a record of what has been discussed. If you have had a chat conversation with us and would like your data erased from the Crisp platform, please contact us.

Suppliers

We do not usually organise deliveries directly from suppliers to customers. However, in some instances where you order a large quantity or require goods by a certain date, we may arrange a direct shipment from a supplier. In this case, we will pass on your order and delivery details for this purpose.

Data Analytics

We use Google Analytics to analyze website traffic, track user behavior, and improve the overall user experience on our Website.

The following types of data are collected through Google Analytics:
Anonymized IP addresses, browser information, device information, pages visited on the website, interactions and actions taken on the website.

We have a legitimate interest in analysing website data to improve our services, assess return on advertising spend, and to improve user experience.

Analytics: Google Analytics