This Fair Processing Notice explains how we will use your personal data when you use our website.
Our address is The Fuel Depot, Cardrew Industrial Estate, Cardrew Way, Redruth, Cornwall, TR15 1SS
Phone: +44 (0) 1209 215 164
When you use our website, we will collect the following personal data about you:
We need your name and contact details in order to answer your enquiry and we process this data with your consent. We will hold your personal data that we collected to answer your enquiry for six weeks after answering you in case you have additional queries.
We need your IP address and MAC address for security reasons. This is a legitimate activity for a business. We hold this data for 120 days.
We will use your email address to send you our newsletter when you consent for us to do so. You have the right to unsubscribe to marketing at any time. If you do choose to unsubscribe, we will keep your name and email address on a suppression list so that we don’t email you again by accident. We will hold this data for five years. Keeping a suppression list is a legitimate activity for a business.
When you make a purchase through the web site:
We will use your vehicle details for the purposes of recommending appropriate products to you via our web site and, if you consent to marketing, via marketing communications.
We can still send you marketing communications if you make a purchase through our legitimate business interests, provided these communications only relate to our own similar products and services; this is call a ‘soft opt-in’. You have the right to unsubscribe from these communications at any time. If you do choose to unsubscribe, we will keep your name and email address on a suppression list so that we don’t email you again by accident. We will hold this data for five years. Keeping a suppression list is a legitimate activity for a business.
We hold details of your previous orders for 6 years after your most recent order with us.
We do not use telephone numbers for marketing or for any purpose other than fulfilling your orders or responding to queries or correspondence you send to us.
We share personal data with trusted third-party partners:
In all cases, the data shared is only that needed to provide that service and as specified in our contract with them.
We may use one of a number of different couriers depending on the weight, destination and service of an order. Currently this may be any of: FedEx, Royal Mail, UPS and DPD.
Payment Service Providers
We authorise card payments using JudoPay and PayPal. In both cases, your card details are entered directly onto the payment platform and is not seen by Opie Oils. JudoPay and PayPal are Payment Card Industry Data Security Standard (PCI DSS) compliant card processors.
Email, Instant Messaging and Marketing Service Providers
If you email us, your email will be held on a secure Microsoft email server hosted within the EU.
To send transactional emails we use the services of SocketLabs. The transactional emails we send (such as invoices and order acknowledgements) are sent via their infrastructure, but the content of the emails is not stored on SocketLabs servers.
To send marketing emails, newsletters and to make personalised offers via email, we use the services of Ometria.
In order to provide relevant, personalised offers we will share your name, email address and any shopping history you may have with us. If you have provided us with your car registration, we may use the car make and / or model to make decisions about products that may be of interest; this information may be shared too.
We only make email offers if you have given us permission to do so. You may withdraw this consent at any time using the link in each email that we send, or by contacting us. In addition, you may request that we anonymise any historic data.
We personalise content on our web site using the services of Yieldify so that we can provide content which is relevant to you. Please see the Yieldify Data Collection Policy for full details of the data collected and the purposes for which it is collected.
Even though we do not use the collected data to identify the visitors of our website, Yieldify gives you the possibility to opt-out from the collection of this anonymous data of any websites that use Yieldify through their Opt-Out Tool.
By using this tool, a third-party cookie will be added to your browser so that you will no longer see Yieldify campaigns or have data collected by Yieldify. To use this tool, just click this link and you should see an "OK" success message. Please note that some web browsers (including Safari) block 3rd party cookies by default and therefore the opt-out will not work.
In addition, Yieldify honour the Chrome and Firefox Do Not Track functionality. As a result, if you turn on the Do Not Track feature for those browsers, you will also not see Yieldify campaigns or have data collected by Yieldify. Click here to learn how to enable Do Not Track for Chrome and here for Firefox.
We do not usually organise deliveries directly from suppliers to customers. However, in some instances where you order a large quantity or require goods by a certain date, we may arrange a direct shipment from a supplier. In this case, we will pass on your order and delivery details for this purpose.
We use Google Analytics to analyze website traffic, track user behavior, and improve the overall user experience on our Website.
The following types of data are collected through Google Analytics:
Anonymized IP addresses, browser information, device information, pages visited on the website, interactions and actions taken on the website.
We have a legitimate interest in analysing website data to improve our services, assess return on advertising spend, and to improve user experience.
Analytics: Google Analytics
We do not use any automated decision making.
We do not transfer your personal data outside of the EU or EEA.
You have rights in respect of our processing of your personal data which are:
If you want to exercise any of these rights, please contact us.
If you have any questions or concerns, please contact us as most matters can be resolved informally in the first instance. You also have the right to lodge a complaint about our processing the UK's Information Commissioner's Office.