This Fair Processing Notice explains how we will use your personal data when you use our website.
Our address is The Fuel Depot, Cardrew Industrial Estate, Cardrew Way, Redruth, Cornwall, TR15 1SS
Phone: +44 (0) 1209 215 164
When you use our website, we will collect the following personal data about you:
We need your name and contact details in order to answer your enquiry and we process this data with your consent. We will hold your personal data that we collected to answer your enquiry for six weeks after answering you in case you have additional queries.
We need your IP address and MAC address for security reasons. This is a legitimate activity for a business. We hold this data for 120 days.
We will use your email address to send you our newsletter when you consent for us to do so. You have the right to unsubscribe to marketing at any time. If you do choose to unsubscribe, we will keep your name and email address on a suppression list so that we don’t email you again by accident. We will hold this data for five years. Keeping a suppression list is a legitimate activity for a business.
When you make a purchase through the web site:
We will use your vehicle details for the purposes of recommending appropriate products to you via our web site and, if you consent to marketing, via marketing communications.
We can still send you marketing communications if you make a purchase through our legitimate business interests, provided these communications only relate to our own similar products and services; this is call a ‘soft opt-in’. You have the right to unsubscribe from these communications at any time. If you do choose to unsubscribe, we will keep your name and email address on a suppression list so that we don’t email you again by accident. We will hold this data for five years. Keeping a suppression list is a legitimate activity for a business.
We hold details of your previous orders for 4 years after your most recent order with us.
We do not use telephone numbers for marketing or for any purpose other than fulfilling your orders or responding to queries or correspondence you send to us.
We share your personal data with trusted third-party partners:
In all cases, the data shared is only that needed to provide that service and as specified in our contract with them.
We may use one of a number of different couriers depending on the weight, destination and service of an order. Currently this may be any of: FedEx, Royal Mail, UK Mail, UPS and DPD.
Payment Service Providers
We authorise card payments using SagePay, PayPal and Amazon Pay.
Email and Marketing Service Providers
If you email us, your email will be held on our secure email server hosted at a Node4 datacentre or on one of our Microsoft Office 365 Exchange server email accounts.
To send marketing emails, newsletters and personalised offers, we use the services of Fresh Relevance, Ometria and SocketLabs. In order to provide relevant, personalised offers we will share your name, email address and any shopping history you may have with us. If you have provided us with your car registration, we may use the car make and / or model to make decisions about products that may be of interest; this information may be shared too.
Facebook may associate your browsing and purchasing activity on opieoils.co.uk with your Facebook account. You can find out how to opt out of Facebook remarketing by visiting the Facebook help article "How can I adjust how ads are targeted to me based on my activity on or off of Facebook?" and change your preferences at https://www.facebook.com/ads/preferences/edit/.
We do not usually organise deliveries directly from suppliers to customers. However, in some instances where you order a large quantity or require goods by a certain date, we may arrange a direct shipment from a supplier. In this case, we will pass on your order and delivery details for this purpose.
We do not use any automated decision making.
We do not transfer your personal data outside of the EU or EEA.
You have rights in respect of our processing of your personal data which are:
If you want to exercise any of these rights, please contact us.
If you have any questions or concerns, please contact us as most matters can be resolved informally in the first instance. You also have the right to lodge a complaint about our processing the UK's Information Commissioner's Office.