Terms and Conditions
Please read the following important terms and conditions before you buy anything on our site
Summary of some of your key rights:
The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that up to 14 days after receiving your goods, in most cases, you can change your mind and get a full refund. In addition to your statutory rights, we will extend this period to 60 days.
Please note that if you break the plastic seal or order bespoke goods that we make or order from our suppliers to your specification that are not stock items then you will not be able to cancel your order..
The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product you're entitled to the following:
up to 30 days: if your goods are faulty, then you can get a refund
up to six months: if they can't be repaired or replaced, then you're entitled to a full refund, in most cases
up to six years: if the goods do not last a reasonable length of time, you may be entitled to some money back.
This is a summary of some of your key rights. For detailed information from Citizens Advice please visit www.citizensadvice.org.uk or call 03444 111 444.
The information in this summary box summarises some of your key rights. It is not intended to replace the contract below which you should read carefully.
This contract sets out:
your legal rights and responsibilities
our legal rights and responsibilities, and
certain key information required by law
In this contract:
We, us or our means Opie Oils Limited, and
You or your means the person using our site to buy goods from us
If you don't understand any of this contract and want to talk to us about it, please contact us by:
e-mail: firstname.lastname@example.org (Monday to Friday: 8:30am to 5:30pm); and
telephone 01209 202944 (Monday to Friday: 8:30am to 5:30pm).
Do you need extra help?
If you would like this contract in another format please contact us using the contact details at the top of this page.
Who are we?
We are Opie Oils Limited registered in England and Wales under company number: 02993088.
Our registered office is at:
The Fuel Depot Cardrew Industrial Estate Cardrew Way Redruth Cornwall TR15 1SS.
Our VAT number is: 434 3287 56
The details of this contract will not be filed with any relevant authority by us.
If you buy goods on our site you agree to be legally bound by this contract.
You confirm that you are buying goods from our site for non-business reasons as a consumer. If you are purchasing in the course of business and you are not a consumer then the provisions relating to consumers (including the right to cancel in clause 4) do not apply to you.
This contract is only available in English. No other languages will apply to this contract.
When buying any goods you also agree to be legally bound by:
- our website terms and conditions and any documents referred to in them;
- specific terms which apply to certain goods. If you want to see these specific terms, please visit the relevant webpage for the goods.
All these documents form part of this contract as though set out in full here.
Information we give you
By law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that we must give you certain key information before a legally binding contract between you and us is made. If you want to see this key information, please:
review the full contents of the checkout page;
read the acknowledgement email (see clause 3.3); or
contact us using the contact details at the top of this page.
The key information we give you by law forms part of this contract (as though it is set out in full here).
If we have to change any key information once a legally binding contract between you and us is made, we can only do this if you agree to it.
Ordering goods from us
Below, we set out how a legally binding contract between you and us is made.
You place an order on the site by following the instructions. Please read and check your order carefully and in particular that it is the correct part fitment or application before submitting it.
When you place your order at the end of the online checkout process when you click on the ‘pay now’ button, we will acknowledge it by email. This acknowledgement does not, however, mean that your order has been accepted
We may contact you to say that we do not accept your order. This is typically for the following reasons:
the goods are unavailable;
we cannot authorise your payment;
you are not allowed to buy the goods from us;
we are not allowed to sell the goods to you;
you have ordered too many goods; or
there has been a mistake on the pricing or description of the goods.
We will only accept your order when we email you to confirm this (Confirmation Email). At this point:
a legally binding contract will be in place between you and us; and
subject to payment, we will dispatch the goods to you.
If you are under the age of 18 you may not buy any goods from the site.
- Right to cancel this contract
You have the right to cancel this contract within 14 days without giving any reason apart from if you: (i) break the sealed bag (if any) in which the goods are contained; or (ii) are ordering bespoke goods that are being prepared to your specification by us or our suppliers that are not stock items then you do not have the right to cancel.
If you are buying stock goods and you do not open the box or just open the box (which enables you to inspect the goods) but do not break the sealed plastic (if any) then you still have the right to cancel.
The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or email). You can use the model cancellation form set out in the box below, but it is not obligatory.
To: Opie Oils Limited The Fuel Depot Cardrew Industrial Estate Cardrew Way Redruth Cornwall TR15 1SS
I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/the supply of the following service [*],
Ordered on [*]/received on [*],
Name of consumer(s),
Address of consumer(s),
Signature of consumer(s) (only if this form is notified on paper),
[*] Delete as appropriate
We also have a downloadable returns form you may wish to use.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired
Effects of cancellation
If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
We will make the reimbursement without undue delay, and not later than:
14 days after the day we received back from you any goods supplied, or
(if earlier) 14 days after the day you provide evidence that you have returned the goods, or
if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
If you have received goods:
you shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
you will have to bear the direct cost of returning the goods which will be approximately the amount set out as carriage in our invoice to you.
you are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods
We use Royal Mail or Fedex (or may use other third party agents from time to time) to deliver our goods. If you want to see your delivery options, visit our destinations and prices webpage or call us before you place your order.
The estimated date and time window for delivery of the goods is set out in the Confirmation Email (see clause 3.2.3) and you may obtain further detail via the courier if a courier is used from the courier tracking number.
If something happens which:
is outside of our control, and
affects the estimated date of delivery
we will let you have a revised estimated date for delivery of the goods.
Delivery of the goods will take place when we deliver them to the address that you gave to us.
Unless you and we agree otherwise, if we cannot deliver your goods within 30 days, we will:
let you know
cancel your order, and
give you a refund
If nobody is available to take delivery, please contact us using the contact details at the top of this page.
You are responsible for the goods when delivery has taken place. In other words, the risk in the goods passes to you when you take possession of the goods.
We do make deliveries to addresses outside of the UK but in each instance you are responsible for compliance with local legislation and that it is legal to import the goods into your country and you are responsible for any customs, sales or other taxes. If you cannot find details as to delivery charges on our destinations and prices webpage then please call us.
We may deliver your goods in installments, if so we will contact you.
We accept credit cards and debit cards for payment, and via Paypal and via Amazon Pay. We do not accept cash or cheques.
We will do all that we reasonably can to ensure that all of the information you give us when paying for the goods is secure by using an outsourced encrypted secure payment mechanism (Sage Pay or PayPal or Amazon Pay). However, in the absence of negligence on our part we will not be legally responsible to you for any loss that you may suffer if a third party gains unauthorised access to any information that you give to Sage Pay, PayPal or Amazon Pay. We do not have access to or store your financial/payment details.
Your credit card or debit card will be charged at the point of order as advance payment but refunded immediately if we do not confirm the acceptance of your order.
All payments by credit card or debit card need to be authorised by the relevant card issuer.
If your payment is not received by us and you have already received the goods, you:
must pay for such goods within 30 days, or
must return them to us as soon as possible. If so, you must keep the goods in your possession, take reasonable care of them (including ensuring that you follow any instructions or manuals given with the goods) and not use them before you return them to us
If you do not return any goods (such as where you have not paid for them) we may collect the goods from you at your expense. We will try to contact you to let you know if we intend to do this.
Nothing in this clause affects your legal rights to cancel the contract during the ‘cooling off’ period under Clauses 4 and 5.
The price of the goods:
is in pounds sterling (£)(GBP)
includes VAT at the applicable rate
does not include the cost of delivering the goods (if you want delivery options and costs, visit our web page or call us before you place your order);
Nature of the goods
The Consumer Rights Act 2015 gives you certain legal rights (also known as ‘statutory rights’), for example, the goods:
are of satisfactory quality
are fit for purpose
match the description, sample or model, and
are installed properly (if we install any goods)
We must provide you with goods that comply with your legal rights.
The packaging of the goods may be different from that shown on the site.
While we try to make sure that:
all weights, sizes and measurements set out on the site are as accurate as possible, there may be a small tolerance of up to 1 % in such weights, sizes and measurements in the oil containers; and
the colours of our goods are displayed accurately on the site, the actual colours that you see on your computer may vary depending on the monitor that you use.
Any goods sold:
at discount prices;
as remnants; or
will be identified and sold as such. Please check that they are of a satisfactory quality for their intended use.
If we can't supply certain goods we may need to substitute them with alternative goods of equal or better standard and value. In this case:
we will let you know if we intend to do this but this may not always be possible
you can refuse to accept such substitutes, in which case we will offer you a refund or a replacement and let you know how long such an offer remains open for
Your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’), are set out at the top of this contract. They are a summary of your key rights. For more detailed information on your rights and what you should expect from us, please:
contact us using the contact details at the top of this page, or
visit the Citizens Advice website www.citizensadvice.org.uk or call 03444 111 444
Nothing in this contract affects your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’). You may also have other rights in law.
Please contact us using the contact details at the top of this page, if you want:
us to repair the goods;
us to replace the goods;
a price reduction; or
End of the contract
If this contract is ended it will not affect our right to receive any money which you owe to us under this contract.
Limit on our responsibility to you
Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury), we are not legally responsible for any:
- were not foreseeable to you and us when the contract was formed
- that were not caused by any breach on our part
losses to non-consumers
We will try to resolve any disputes with you quickly and efficiently.
If you are unhappy with:
our service to you
any other matter
please contact us as soon as possible.
If you and we cannot resolve a dispute using our internal complaint handling procedure, we will:
let you know that we cannot settle the dispute with you, and
give you certain information required by law about any alternative dispute resolution (ADR) provider that is relevant to our business.
If you want to take court proceedings, the relevant courts of the United Kingdom will have exclusive jurisdiction in relation to this contract
Relevant United Kingdom law will apply to this contract
Third party rights
No one other than a party to this contract has any right to enforce any term of this contract